Privacy Policy
Last updated: 31 October 2026
Who We Are
This website, painrelievingpad.com, is run by Best Ever Medical Devices Ltd, trading as “Pain Relieving Pad for Targeted Pain Relief” (“we”, “us”). We are the controller of the personal data described in this policy.
Best Ever Medical Devices Ltd, First Floor, Harbour Court, Les Amballes, St Peter Port, Guernsey GY1 1WU
Email: info@bestevermedical.com
We are registered in Guernsey and regulated under the Data Protection (Bailiwick of Guernsey) Law, 2017. Our regulator is the Office of the Data Protection Authority (ODPA).
What We Collect
- When you order: your name, billing and delivery address, email address, phone number and order details. Card payments are handled by our payment provider, CityPay; we do not see or store your full card number.
- If you create an account: your name, email address, password (stored in encrypted form), addresses and order history.
- When you contact us: the details you enter in our contact form, such as your name, email address and message.
- When you leave a product review: your name, email address, star rating and review. Your name, rating and review are shown publicly on the website; your email address is not.
- When you visit the website: your IP address, browser and device type, pages viewed, and how you arrived at the site. Some of this is collected through cookies and similar technologies, explained in the “Cookies and Tracking” section.
We do not ask for details of your health. If you choose to tell us about a condition or injury, for example in a message or review, we use it only to answer you or to publish your review, and you can ask us to delete it.
Why We Use Your Data
| Purpose | Legal basis |
|---|---|
| Processing and delivering your order, and handling returns and refunds | Performing our contract with you |
| Running your customer account | Performing our contract with you |
| Answering your questions | Our legitimate interest in responding to enquiries |
| Publishing your product review | Your consent, given when you submit the review |
| Keeping the website secure and working properly | Our legitimate interests |
| Measuring visits and advertising through Meta and Google | Your consent, given through our cookie banner |
| Keeping financial records | Legal obligation |
We do not sell or rent your personal data.
Cookies and Tracking
Cookies are small files stored on your device. When you first visit, a banner asks whether you accept non-essential cookies. We only use advertising and measurement cookies if you click Accept all. You can change your choice at any time using the Cookie settings tab on the website or on our Cookie Policy page.
| Type | What it is for | Used without consent? |
|---|---|---|
| Essential | Keeping items in your basket, checkout, logging in to your account, remembering your cookie choice, and website security | Yes, the site cannot work without them |
| Meta (Facebook) pixel | Measuring visits and purchases from our Facebook and Instagram ads, and showing our ads to people who have visited the site | No |
| Google tag | Measuring visits and purchases from our Google listings and ads | No |
| YouTube | Playing the videos on our website. YouTube sets its own cookies when a video loads | No |
The full list of cookies, with how long each one lasts, is on our Cookie Policy page.
Who We Share Your Data With
We share personal data only where needed, with:
- CityPay, our payment provider, to take payment for your order
- Delivery companies, to deliver your order
- GoDaddy, which hosts our website, and Brevo, which sends the website’s emails (such as order confirmations)
- Meta Platforms (Facebook and Instagram) and Google, but only if you accept advertising cookies
- Professional advisers and authorities, where the law requires it
Transfers outside the Bailiwick of Guernsey. Some of these companies store data in the UK, the European Union or the United States. Guernsey, the UK and the EU recognise each other’s data protection as equivalent. For the United States, the companies we use rely on approved safeguards, such as the EU–US Data Privacy Framework or standard contractual clauses.
How Long We Keep Your Data
| Data | How long |
|---|---|
| Orders and financial records | 6 years from the end of the financial year |
| Customer accounts | Until you ask us to close your account, or after 3 years without use |
| Contact form messages | 2 years after our last contact with you |
| Product reviews | While they are shown on the website, or until you ask us to remove them |
| Advertising and measurement data | As set out in the Cookie Policy |
Security. We keep the website up to date, encrypt data sent through it, and limit access to personal data to people who need it.
Your Rights
You can ask us to:
- give you a copy of your personal data
- correct data that is wrong or incomplete
- delete your data, or limit how we use it
- send your data to you or another organisation in a usable format
- stop using your data for marketing
Where we rely on your consent, you can withdraw it at any time, for example by changing your cookie settings.
To use any of these rights, email info@bestevermedical.com. We will reply within one month.
Complaints. If you are unhappy with how we handle your data, you can complain to the Office of the Data Protection Authority: Block A, Lefebvre Court, Lefebvre Street, St Peter Port, Guernsey GY1 2JP; email info@odpa.gg. If you live in the UK or EU, you can also contact your local data protection regulator.
Changes to this policy. We may update this policy. The date at the top shows when it last changed.
